Front Office Agent – Part-Time Role, 20 hrs/week (w/m/d)

Vienna Erdberg

Part-time

Permanent employee

A new chapter begins – welcome to Tribera!

Are you a people person who loves being at the center of a buzzing hospitality environment? As a Front Office Agent at Tribera Vienna Erdberg, you'll be one of the first faces guests see when they arrive — welcoming them, helping them settle in, and making sure their day-to-day needs are taken care of. This is a hands-on, guest-facing role that's perfect for someone early in their hospitality career who wants to learn, grow, and be part of something exciting.

What You'll Do:

Guest Welcome & Check-In/Out: Greet guests warmly and manage the check-in and check-out process efficiently, ensuring a smooth and positive first and last impression.
Day-to-Day Guest Support: Be the go-to person for guest questions, requests, and minor issues during your shift — escalating to the Front Office Manager or Resident Manager when needed.
Reservations & Inquiries: Handle incoming booking inquiries and reservation requests, and assist with responses to guest feedback across direct channels and OTA platforms.
Administrative Tasks: Support accurate record-keeping, documentation, and reporting tasks as directed by the Front Office Manager, ensuring everything is up to date and in line with Tribera's standards.
Property Rounds: Carry out regular walkthroughs of the property to ensure common areas are clean, presentable, and functioning, flagging any issues to the relevant team.
Room Cleanliness: Inspecting and controlling the cleanliness of all apartments prior to guests check ins.
Safety & Security: Support basic safety and security procedures during your shift, including access control and escalating any incidents appropriately.
Team Support: Work closely with the Front Office Manager and the wider property team, pitching in wherever needed to keep operations running smoothly.

What We’re Looking For:

Experience: Some prior experience in a customer-facing role in hospitality, accommodation, or a service environment is a plus — but we're also open to motivated candidates who are just starting out in their hospitality career.
Guest Focus: A warm, friendly, and professional manner with a genuine desire to make guests feel welcome and well looked after.
Willingness to work the evening shift (no later than 21:00 or 22:00) Monday through Friday's. Weekends and holiday hours can fluctuate.
Reliability: A dependable team player who takes their responsibilities seriously and can be counted on during busy periods, including weekends, holidays and shift work.
Organizational Skills: Good attention to detail and a tidy, methodical approach to administrative tasks and record-keeping.
Tech Comfort: Basic familiarity with MS Office and a willingness to learn property management and reservation systems.
Language Skills: Fluency in German and working knowledge of English is a must!
Right to Work: Applicants must have a pre-existing right to work in Austria. This position is not eligible for visa or work permit sponsorship.

Why Tribera?

At Tribera, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.

What we Offer:

What we offer

Special Tribera Birthday Gift: Take your Birthday Day off to celebrate!
A dynamic, young, and creative team that values openness to new ideas and solutions.
A supportive and collaborative work environment.
Flexible working hours
We offer a minimum gross monthly salary of EUR 982,50 for a 20-hour work week (Kollektivvertrag für Angestellte bei Immobilienverwaltern), plus the 13th and 14th month. A higher salary is possible based on your qualifications and experience.

Your contact person

Ivan Lombeida
Careers@triberagroup.com

Über uns

MILESTONE Living ist auf den Betrieb von 17 Student-Living-Apartments in ganz Europa spezialisiert. Wir verwalten unsere Wohnanlagen nicht nur, sondern entwickeln sie gemeinsam mit unseren Partnern von Anfang an – um mehr zu bieten: mehr Vision, mehr Lebensqualität und mehr Freude. Wir denken über den Tellerrand hinaus, setzen auf Innovation und stellen Nachhaltigkeit in den Mittelpunkt. Unsere Mission ist es, neue Standards zu setzen und unsere Gäste in allem, was wir tun, zu begeistern – damit sie eine wunderbare Zeit mit uns und unserem leidenschaftlichen Team erleben.