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Front Office Agent – Part-Time Role, 20 hrs/week (w/m/d)

Vienna Erdberg
Part-time
Permanent employee

A new chapter begins – welcome to Tribera!

Are you a people person who loves being at the center of a buzzing hospitality environment? As a Front Office Agent at Tribera Vienna Erdberg, you'll be one of the first faces guests see when they arrive — welcoming them, helping them settle in, and making sure their day-to-day needs are taken care of. This is a hands-on, guest-facing role that's perfect for someone early in their hospitality career who wants to learn, grow, and be part of something exciting.

What You'll Do:

  • Guest Welcome & Check-In/Out: Greet guests warmly and manage the check-in and check-out process efficiently, ensuring a smooth and positive first and last impression.
  • Day-to-Day Guest Support: Be the go-to person for guest questions, requests, and minor issues during your shift — escalating to the Front Office Manager or Resident Manager when needed.
  • Reservations & Inquiries: Handle incoming booking inquiries and reservation requests, and assist with responses to guest feedback across direct channels and OTA platforms.
  • Administrative Tasks: Support accurate record-keeping, documentation, and reporting tasks as directed by the Front Office Manager, ensuring everything is up to date and in line with Tribera's standards.
  • Property Rounds: Carry out regular walkthroughs of the property to ensure common areas are clean, presentable, and functioning, flagging any issues to the relevant team.
  • Room Cleanliness: Inspecting and controlling the cleanliness of all apartments prior to guests check ins. 
  • Safety & Security: Support basic safety and security procedures during your shift, including access control and escalating any incidents appropriately.
  • Team Support: Work closely with the Front Office Manager and the wider property team, pitching in wherever needed to keep operations running smoothly.

What We’re Looking For:

  • Experience: Some prior experience in a customer-facing role in hospitality, accommodation, or a service environment is a plus — but we're also open to motivated candidates who are just starting out in their hospitality career.
  • Guest Focus: A warm, friendly, and professional manner with a genuine desire to make guests feel welcome and well looked after.
  • Willingness to work the evening shift (no later than 21:00 or 22:00) Monday through Friday's. Weekends and holiday hours can fluctuate. 
  • Reliability: A dependable team player who takes their responsibilities seriously and can be counted on during busy periods, including weekends, holidays and shift work.
  • Organizational Skills: Good attention to detail and a tidy, methodical approach to administrative tasks and record-keeping.
  • Tech Comfort: Basic familiarity with MS Office and a willingness to learn property management and reservation systems.
  • Language Skills: Fluency in German and working knowledge of English is a must! 
  • Right to Work: Applicants must have a pre-existing right to work in Austria. This position is not eligible for visa or work permit sponsorship.

Why Tribera?

At Tribera, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.

What we Offer:


 What we offer
  • Special Tribera Birthday Gift: Take your Birthday Day off to celebrate!
  • A dynamic, young, and creative team that values openness to new ideas and solutions.
  • A supportive and collaborative work environment.
  • Flexible working hours
  • We offer a minimum gross monthly salary of EUR 982,50 for a 20-hour work week (Kollektivvertrag für Angestellte bei Immobilienverwaltern), plus the 13th and 14th month.  A higher salary is possible based on your qualifications and experience.

Your contact person

Ivan Lombeida
Careers@triberagroup.com

About us

Tribera is a next-gen living platform built for Gen Z. With 20+ properties and over 11,000 beds across 8 countries, we’re shaping a new way to live, study, and stay across Europe.

Born from the merger of BaseStack Living and Milestone, Tribera brings together student living, co-living, and short stays under one roof. Our spaces are design-led, community-first, and flexible by default, because real life isn’t one-size-fits-all.


We’re building places where people feel connected, inspired, and supported to live life their way. And we’re growing fast, which means there’s plenty of room to shape what comes next, together.